Privacy & Security Statement

We know that your privacy is very important to you. That's why protecting any personal information, such as your name, address, email address or phone number that you provide to us is of the utmost importance to Canada Swim School. This Privacy and Security Statement has been created to let you know about the manner in which we collect, use, disclose and otherwise manage the personal information you entrust to us through the website (“the Sites”) our Toll-Free number (“the Call Centre”) or by email communication.

When you provide personal information to our Call Centre, our Sites and via email, you are consenting to the manner in which Canada Swim School will collect, use, disclose and otherwise manage the personal information of our consumers, as set out below.

We may collect personal information that you provide us when you:

  • Create a customer profile or register for our services
  • Contact a Call Centre or customer service desk
  • Provide us with comments or suggestions

Disclosure of Personal Information

Personal Information Disclosure: Canada Swim School will not trade, rent or sell your personal information, without your prior consent, except as otherwise set out herein.

Security Measures on our Sites

When you register for classes on our Site, all of your order information, including your card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our Sites from capturing and viewing your personal information.

Order Information

Since registration information you provide to us on our Site will be transmitted using a secure connection, if your Web browser cannot support this level of security, you will not be able to register through our Site. No data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your personal information from unauthorized access, use or disclosure, Canada Swim School cannot ensure or warrant the security of any information you transmit to us on our Sites.

Toll-free number

When you call our customer service line about a registration you may be asked for information that identifies you along with additional information we need to help us promptly answer your question, such as your name and address and a phone number where we might contact you. We may retain this information to assist you in the future. We may also send you mail, email or call you with information about our service offerings if you have provided us with your name and address, email address or phone numbers through our Call Centre or Site. If you would like to stop receiving such promotional information from Canada Swim School, please notify us via email or at 647-812-SWIM.

Your Suggestions

We use your feedback, suggestions, and comments solely to monitor and/or improve the use and features of our Site, Call Centre, and our service offerings.

Visiting our Sites

In general, you can visit our Sites without telling us who you are or providing us with any information. However, we collect the IP (Internet protocol) addresses of all visitors to our Sites and other related information such as page requests, browser type, operating system and average time spent on our Sites. We use this information to monitor and improve our Sites.


By registering on our Sites, you consent to, if upon winning a prize, allow your personal information to be disclosed, which includes your; name, store name, prize won and comments.

Tracer Tags

Our Sites may also use a technology called "tracer tags". These may also be referred to as "Clear GIFs" or "Web Beacons". This technology allows us to understand which pages you visit on our Sites. These tracer tags are used to help us optimize and tailor our Sites for you and other future website visitors.

Third party links

Our Sites may include links to the websites of our business partners, vendors and advertisers. Except as provided herein, we will not provide any of your personal information to these third parties without your prior consent.

Canada Swim School may provide links to third party websites as a convenience to the user. The inclusion of any link does not imply Canada Swim School endorsement of any other company, its websites, or its products and/or services. These linked websites have separate and independent privacy policies, which we recommend you, read carefully. We have no control over such websites and therefore have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose and otherwise treat your personal information.

Security of Personal Information

We will maintain the confidentiality of all personal information collected in our site, our Call Centre and via email and will only transfer such information to employees of Canada Swim School who require such information for the purposes described in this Privacy and Security Statement. We maintain administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control. We maintain your personal information for as long as required for the purposes set out in this Privacy Statement, or as otherwise required or permitted by law.